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About the Challenge

Are you ready for a customer-facing role with lots of responsibilities, at a leading and innovative tech company?

As Customer Experience Manager at HPE, you act as an advocate for customers during the solutioning of an issue or problem. You’ll be collaborating with stakeholders throughout all service value chains and delivery methods, to maintain or regain customer satisfaction and trust in HPE Pointnext Technology Services. On-site visits to customers are required, along with remote work.

Your responsibilities include:

  • Monitoring and analyzing customer satisfaction and operational scorecards, working out improvement plans when required
  • Incident handling and escalation management
  • Coordination and supervision of various processes and projects
  • Problem management and providing Strategic input for continuous improvement
  • Project Management and Best practices sharing, driving projects that increase customer satisfaction or reduce costs
  • Identify, flag and mitigate potential risks in ongoing projects or in changes to our processes that can potentially impact our commitments towards our customers and partners
MORE ABOUT

Your skills

Being a good Customer Experience Manager requires a specific set of skills. You must have a passion for ICT and a customer-focused, positive attitude. You have commercial feeling and ambition to grow further in delivery management. You find a challenge in a fast-moving environment, and are able to multitask and work with a diverse group of people.

  • You hold a Bachelor’s degree or higher
  • You’ve ideally already enjoyed a first work experience in the IT sector, or in an IT role in a different sector
  • You have excellent knowledge of Dutch, French and English
  • You have very thorough ICT Infrastructure knowledge
  • You have good analytical skills and are fact-driven
  • You’re resilient to stress and have a flexible attitude

Our offer

Exellys isn’t your typical recruiting or consulting agency, we’re a different breed. We are a tech talent incubator, which is every bit as cool as it sounds. Being deployed at HPE while working for Exellys, offers a unique combination of opportunities.

Apart from the drive and ambition you’ll be submerged in at the client, here’s what you can expect from us:

  • You’ll join an awesome community and enter one of our Smart Programs, based on where you are in your career and where you want to go. Did we mention you’ll get a personal coach as well?
  • Next to a generous monthly salary, you'll receive a company car or a flexible mobility budget and tons of other benefits (pension, daily compensations, etc.)
  • You’ll spend most of the time at (y)our client’s, except for regular Exellys trainings, fun events, tribe meet-ups, after works, knowledge sharing sessions, etc.
  • After two years of coaching and upskilling from Exellys, you’ll get the opportunity to join (y)our client’s organization as an internal employee. Or if you prefer to stay with us, you could explore our follow-up Smart Programs as well.

Are you interested in learning more about the job? About Exellys? About our remuneration package or training programs? Hit the apply button and we’ll tell you all about it. Don’t hesitate, just go for it!

Key figures

  • Founded in 1983
  • International company

Company insights

More about this organisation

Hewlett Packard Enterprise is a global, edge-to-cloud Platform-as-a-Service company built to transform businesses. As a global leader in enterprise technology, HPE is on a mission to help customers use technology to turn ideas into value. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

Next steps

YOUR PATH TO EXCELLENCE

  • Apply now
    We'll get back to you asap
  • Ace a phone call
    Don't worry, this won’t take long
  • Convince us
    You can expect up to 2 rounds of interviews
  • Show your skills
    A series of technical tests based on your expertise
  • Sign the contract
    Welcome and congratulations!

Go for gold. Be excellent

Maximize your impact. Get in touch.

Mathilde Dillien