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About the Challenge

Are you a people person with strong technical skills, who can help us further improve our customer service? Do you agree that to prevent is better than to fix? And would you like to be the driving force behind the continuous improvement of our products and services? Then please join us at SWIFT as our next Technical Support Engineer!

You’ll be providing support on all technical problems within your own area of expertise. Your responsibilities will range from resolving customer queries to diagnosing complex technical problems. You won’t be spending all the time behind your desk, as you also will venture out to customer sites, give product demos and trainings, and participate in service improvement projects within your own area of expertise.

Here are some of the other things you will be doing:

  • Troubleshoot and quickly diagnose problems of various levels of complexity and propose measures to prevent recurrence
  • Maintain client relationships and increase client satisfaction with designated customers by performing regular checks of their operational environment and reviewing customer cases to detect infrastructure problems; provide recommendations for improvement
  • Implement solutions and provide product-related consulting or trainings at customer sites
MORE ABOUT

Your skills

We’re looking for a young talented support engineer, with 1 to 3 years of experience in a similar role, including customer interaction and exposure. You have strong technical analytical skills as well as some indispensable soft skills such as being communicative, a team player, excited to work in a multicultural environment.

  • You hold a university degree in IT/Engineering or equivalent
  • You have good verbal and written English skills – it helps if you also know French, German, Spanish or Italian
  • You have good knowledge of : Different operating systems (Linux, AIX, Solaris, Windows) and TCIP/IP, routers, VPN, firewalls, SSL setup, etc.
  • These attributes are considered an asset: Knowledge on Oracle databases, MQ series and/or IBM WebSphere and knowledge of SWIFTNet products

Our offer

Exellys isn’t your typical recruiting or consulting agency, we’re a different breed. We are a tech talent incubator, which is every bit as cool as it sounds. Being deployed at SWIFT while working for Exellys, offers a unique combination of opportunities.

Apart from the pleasant work environment at the client, and the expertise from which you can undoubtedly learn a lot, here’s what you can expect from us:

  • You’ll join an awesome community and enter one of our Smart Programs, based on where you are in your career and where you want to go. Did we mention you’ll get a personal coach as well?
  • Next to a generous monthly salary, you'll receive a company car or a flexible mobility budget and tons of other benefits (pension, daily compensations, etc.)
  • You’ll spend most of the time at (y)our client’s, except for regular Exellys trainings, fun events, tribe meet-ups, after works, knowledge sharing sessions, etc.
  • After two years of coaching and upskilling from Exellys, you’ll get the opportunity to join (y)our client’s organization as an internal employee. Or if you prefer to stay with us, you could explore our follow-up Smart Programs as well.

Are you interested in learning more about the job? About Exellys? About our remuneration package or training programs? Hit the apply button and we’ll tell you all about it. Don’t hesitate, just go for it!

Key figures

  • SWIFT carries over 8 billion financial messages each year
  • 28 offices in 25 countries worldwide
  • Headquarters in La Hulpe, Belgium, the Netherlands in Leiden
  • More than 11,000 connected institutions in over 200 countries and territories

Company insights

More about this organisation

SWIFT is a member-owned cooperative that provides the communications platform, products and services to connect more than 10,800 banking organisations, security institutions and corporate customers in over 200 countries and territories. SWIFT enables its users to exchange automated, standardised financial information securely and reliably, thereby lowering costs, reducing operational risk and eliminating operational inefficiencies. SWIFT also brings the financial community together to work collaboratively to shape market practice, define standards and debate issues of mutual interest.

Next steps

YOUR PATH TO EXCELLENCE

  • Apply now
    We'll get back to you asap
  • Ace a phone call
    Don't worry, this won’t take long
  • Convince us
    You can expect up to 2 rounds of interviews
  • Show your skills
    A series of technical tests based on your expertise
  • Sign the contract
    Welcome and congratulations!

Go for gold. Be excellent

Maximize your impact. Get in touch.

Astrid Roest