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Service Manager - NN
Brussels•InfrastructureGraduate/Young Pro
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We are looking for Service Management to support internal process improvement, incident reporting and resolution, problem management and finally, release and change management. You’ll follow up both simple and complex incidents, such as application issues, batch errors, infrastructure-related issues, liaise with the reporter and confirm whether or not the issue has been resolved. You’ll help communicate, coordinate and assist with internal and external service announcements. You’ll play a critical role in SLA reporting, control and negotiation.

You are a strong communicator, know how to maintain good rapport with internal stakeholders and show an aptitude to resolve support issues using sound troubleshooting methodologies. This position requires excellent listening skills with an aptitude for diagnosing and resolving issues remotely. You’re self-motivated, detail oriented, work effectively in a team environment and have excellent presentation skills.

Minimum of 1 year experience in a service desk or help desk role
Experience with ticketing tracking systems a plus.
Experience working in a technology-driven enterprise
Strong technical skills
Proven analytical and problem-solving abilities
Willingness to learn and provide first-rate customer service skills
Fluency in English (both oral and written skills)

Exellys isn’t your typical recruiting or consulting agency. We are truly a category of one. We coach young tech talent and prime them for the professional world. After two years of receiving coaching and upskilling from Exellys, you’ll have the opportunity to work directly for a client that suits your skill set and interest. Think of us as your personal career coach.

Here’s what you can expect from us:

Do meaningful work. When you join us, you’ll work on purposeful projects that push the envelope of technology.
Benefit from a personal career coach. Ongoing development and learning is a core part of our DNA, and it’ll be part of yours, too.
Career mobility. After two years, you’ll have the opportunity to directly work for a fintech startup and grow your professional mobility.
We take care of you. We provide competitive compensation, benefits and more.

Ready to take on a high-impact role at a growing company? Bring your ambition and strong work ethic to a trusted company.

Apply now

Active in 18 countries
+14.000 employees
1.4 million customers in Belgium
Office right next to Brussels-Midi train station

NN is a financial services company active in 18 countries, with a strong presence in a number of European countries and Japan. NN’s roots lie in the Netherlands, with a rich history that stretches back 170 years. The company is focused on three key pillars: financial, mental and physical well-being. NN creates an environment that brings out the best. They give you every opportunity to tailor your job to your life. NN is committed to helping you grow both personally and professionally.

The service management team is quickly growing and operates with agility. The team works within a Kanban framework to optimize internal growth. As a team of four, the group has built a close rapport, commitment to working collaboratively and providing exceptional support.