Telenet - Digital transformation at a growing telecom company

Interview with Mr. Bart Colson, Vice President IT Development

Moving graduates from university to the workplace in an efficient way, needs a totally different approach, especially in high tech area’s like IT. Exellys brings exactly this expertise to the table. Bart Colson, Vice President IT Development at Telenet

How did you get to know Exellys?

We got in touch via word of mouth. I have been with Telenet for 13 years in multiple domains ranging from customer service to Network operations/engineering. When I joined the IT team about 3 yrs ago, I found we were really struggling to fill a number of vacancies. Especially bringing in young graduates turned out to be a bigger challenge in IT compared to previous domains I worked in. I was introduced by an ex-colleague to Exellys and that is where our collaboration started.

Which specific challenges did your organisation face concerning IT Talent?

We are a growing Telecom player, in the middle of a digital transformation. A lot of new technologies in big data, online solutions and cloud services are added to our application landscape . As “demand” is often bigger then the “offer” in these technology domains, finding the right talent to support them, proves to be a challenge. Telenet’s young and dynamic image, does attract a lot of young talent and we do have a number of specific training programmes aimed at young grads. However, when it comes to IT it is more difficult for us to attract the profiles we seek.

What value did you get from Exellys in helping your organisation to solve this challenge?

An excellent outreach via their network, pre-qualification and screening of high potentials, and last but not least the training and coaching during the first months on the job.

Soft skill trainings as well as coaching on the job is key for graduates. However, the hiring manager is often struggling to give this the attention it needs. The hiring manager forms a tandem with the Exellys coach in the daily development of the young graduate. Also our HR recruitment team is closely involved in the process.

We started our cooperation in 2016 with two graduates, one in our team and another in Big Data. One of them turns out to be a perfect match. The other was re-purposed to another Exellys customer after 6 months, as a result of the permanent coaching and feedback loops offered with the Exellys approach. Even in this scenario, it results in a Win-Win for both Telenet and the graduate: Telenet reopens its search at optimal cost, while the graduate has the guarantee for a re-matching within the Exellys network of customers.

Based on this initial success, we extended our collaboration and are currently looking at some new candidates.

How would you quantify the potential (business) impact of partnering with Exellys?

Quantifying the exact business impact is not easy.
There is obviously the short term impact. Vacancies that stay open for a longer period, obviously result in higher recruitment costs. Also, in terms of the work that needs to get done, this either causes a delay of business deliverables or we revert to other, often more costly, sourcing solutions.
In the longer run, a Start Smart programme with Exellys helps Telenet to develop the right profiles in key technology domains.